Program Overview

The Canadian Certified Optometric Assistant (CCOA) program is an online education program that gives optometric assistants the skills and knowledge they need to contribute to a thriving optometric practice. Available exclusively to employees of CAO members, the CCOA program focuses on key skills in customer service, office organization, technical know-how, and industry trends and best practices.

Over the course of 36 weeks, candidates complete nine course modules, a practicum, one workshop and a final examination. The modules cover the full range of relevant skills and knowledge: from anatomy and physiology, to patient management, sales, customer service, frame and lens dispensing, and contact lenses. Participants must achieve a minimum overall grade of 75% to be certified.

Download the full program guide

Employee Benefits

  • Better understanding of the significant role you play in providing great quality eye care for patients of all ages
  • Be more productive and confident in your work
  • Advance your career by developing new skills and staying up to date on current techniques and best practices
  • Learn how to better relate to your clients and understand their needs for the best customer service experience
  • Access to special CCOA member programs and offerings

Employer Benefits

  • Help your employees reach their full potential
  • Foster an atmosphere of continual learning and professional development
  • Build a team focused on providing great customer experiences
  • Advance your practice by providing the best quality care through knowledgeable and skilled staff


If you have any questions, or would like to know more about the CCOA program, contact Program Manager Danielle Paquette at or 613-235-7924 ext 211.